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    Protex Support Consultant

    This is a role created to further strengthen the capabilities of the Protex Support team. Protex is a Datel own brand product supporting customer in the Clothing and Footwear Sector.

    We’re looking for somebody with a technical/functional background and a good understanding of underlying business processes (ideally Distribution, Manufacturing and some finance), to provide an excellent service to our growing customer base.

    You will have a background in providing ERP Support to enterprise level customers in a sometimes complex environment. Training into other areas of the application will be provided.


    Key Responsibilities         

    > Provide effective and efficient support to multiple Protex customers

    > Respond to calls / emails to resolve queries within area of expertise.

    > Keep customers informed of progress

    > Maintain good daily log closure rates

    > Continuously improve product knowledge.

    > Ensure appropriate formal and informal relationships and communications are developed and maintained within the department and between all other internal departments, to promote proactive and effective resolution of problems.



    > Experience and knowledge of Sage 200 or other ERP solution

    > Experience of the Clothing Industry would be an advantage

    > High degree of business, product and technical knowledge

    > Good SQL skills.


    Other Areas of interest

    > Crystal Reports

    > Sage 200 Financials

    > Sage 50 Financials

    > Spindle Document Distribution

    > Experience working with other similar ERP products.


    Personal Qualities

    > Excellent communication skills

    > Good Customer Service skills

    > Good problem solving skills

    > Takes ownership and responsibility

    > Proven ability to work independently or as part of a team

    > Ability to grasp new technologies quickly.


    Additional information

    > Normal Office hours are 9.00 am to 5.30 pm Monday to Friday with an hour’s unpaid lunch break each day. This equates to 37.5 hours per week.

    > Full UK driving licence preferred (our Warrington office is not easily accessible via public transport).


    How to Apply

    Please send a covering letter and CV to: