Contact us
t: +44 (0)1925 849000 e: protex.marketing@datelgroup.com
Protex Support Consultant
This is a role created to further strengthen the capabilities of the Protex Support team. Protex is a Datel own brand product supporting customer in the Clothing and Footwear Sector.
We’re looking for somebody with a technical/functional background and a good understanding of underlying business processes (ideally Distribution, Manufacturing and some finance), to provide an excellent service to our growing customer base.
You will have a background in providing ERP Support to enterprise level customers in a sometimes complex environment. Training into other areas of the application will be provided.
Key Responsibilities
> Provide effective and efficient support to multiple Protex customers
> Respond to calls / emails to resolve queries within area of expertise.
> Keep customers informed of progress
> Maintain good daily log closure rates
> Continuously improve product knowledge.
> Ensure appropriate formal and informal relationships and communications are developed and maintained within the department and between all other internal departments, to promote proactive and effective resolution of problems.
Experience
> Experience and knowledge of Sage 200 or other ERP solution
> Experience of the Clothing Industry would be an advantage
> High degree of business, product and technical knowledge
> Good SQL skills.
Other Areas of interest
> Crystal Reports
> Sage 200 Financials
> Sage 50 Financials
> Spindle Document Distribution
> Experience working with other similar ERP products.
Personal Qualities
> Excellent communication skills
> Good Customer Service skills
> Good problem solving skills
> Takes ownership and responsibility
> Proven ability to work independently or as part of a team
> Ability to grasp new technologies quickly.
Additional information
> Normal Office hours are 9.00 am to 5.30 pm Monday to Friday with an hour’s unpaid lunch break each day. This equates to 37.5 hours per week.
> Full UK driving licence preferred (our Warrington office is not easily accessible via public transport).
How to Apply
Please send a covering letter and CV to: recruitment@datelgroup.com