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    Privacy Policy of Datel Protex Systems Limited (March 2022 Edition)

    Datel Protex Systems Limited (“We”) are committed to protecting and respecting your privacy.

    This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

    The Data Protection Act 2018 (DPA 2018) and the UK General Data Protection Regulation (as defined in section 3(10) of the DPA 2018 supplemented by section 205(4) (UK GDPR) give data subjects enhanced rights and protections in relation to their personal data.  Data subjects are living individuals in respect of whom personal data is processed. We are committed to safeguarding the privacy of the users of our services.  Our Privacy Policy clearly sets out what personal data we collect, why we collect that personal data and how we handle it.  We, Datel Protex Systems Limited of Cinnamon Park, Warrington, WA2 0XP are the Data Controller (as that term is defined in data protection legislation) of the personal data referred to in this Privacy Policy.

    Please read the privacy policy carefully. By visiting our website ( you are accepting and consenting to the practices described in this policy.

    1. What information do we collect from you?

    We may process the following data about you:

    1.1. Information you may give us:

    What personal data might you supply to us?
    Customer Account information: Information about you which relates to your, or your employer’s account with us. This information may include your name, your email address and your telephone and/or mobile number. How and why we process your personal data:
    We will process this data to maintain your account with us, to provide our services to you, to communicate with you and to back up our database. The reason we process this data is to fulfil our contractual obligations to you (where you have entered into a contract with us) and to ensure the proper administration of your account and our business (our legitimate interest).

    Registration Information: Information you provide when you make contact with us through our website or any other means, and if you report a problem with our website. The information you give us may include your name, address, e-mail address and phone number. If you register to use the ‘members section’ of our website, then we will process the personal data you supply to use in the member’s registration form (being your name, company, email address, user name and (where applicable) the product you use. How and why we process your personal data: We will process this data so we can deal with your registration, or other communications or to address your query or concern. Where you have registered to use our ‘member’s section’ of our website, we will process the registration data so we can properly manage your registration and give you access to the information we make available in our member’s section. The reason we process this data is to ensure the proper administration of your registration and our business (our legitimate interest).

    Procurement Data: This is the information we store which enables us to communicate with our suppliers. This information may include the name, email address, company details, telephone and/or mobile number of the individuals at our suppliers who are involved in the management of our relationship with a supplier. How and why we process your personal data:
    We will process this data to maintain our account with the supplier and to communicate with the supplier. The reason we process this data is to fulfil our contractual obligations to the supplier.

    Communication Data: If you communicate with us, we may process the information contained in your communication. This information may include your name and contact information, the content of your communication and any metadata our website generates where you communicate with us using the contact form available on our website. How and why we process your personal data: We will process that information so we can correspond with you and keep records of such correspondence. The reason we are processing this data is to ensure the proper administration of our business (our legitimate interest).

    Notification Data: Where we have assessed that you would benefit from our products and services, where you have purchased goods/services from us, and/or where you subscribe to receive our email notifications and/or newsletters, we will process your data so that we can send information about our products and services to you, and/or to send such email notifications and/or newsletters to you. If you prefer not to receive such communications please contact us using the information below. How and why we process your personal data: The legal basis for us processing this data is to ensure the proper administration of our business (our legitimate interest), and/or, where necessary, you have consented to such processing.

    Regulatory Data: We may process your data if we need to do so in order to comply with our legal and/or regulatory obligations, so that we can protect the vital interests of you or another natural person. How and why we process your personal data: The reason we will process such data is to protect the vital interests of you or another natural person.​


    1.2 Information we collect about you

    With regard to each of your visits to our website we will automatically collect the following information:

    (a) technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. We will obtain this data through our analytics tracking system. We process this data so we can monitor and analyse how our website is used so we can improve our website and our services;

    (b) information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page. We process this data so we can monitor and analyse how our website is used so we can improve our website and our services;

    (c) if you make a call to our sales team, we keep a record of such call to ensure we have properly captured all the information you have supplied, so that we can properly and effectively deal with your sales enquiry. Such information are handled in line with this Privacy Policy.


    1.3 Information we receive from other sources

    This is information we receive about you if you use any of the other websites we operate or the other services we provide. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We may receive personal data about you from these organisations. Those organisations will have their own privacy policies detailing how they process personal data.

    2. Cookies

    Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

    3. When will we disclose your personal data to others?

    3.1 We may need to share your personal information with certain selected third parties including:

    (a) our business partners, suppliers and sub-contractors for the purpose of performing any contract we have with you or them In particular, we use various third party software suppliers to provide certain functionality and tools within the software we make available to our customers. Some of those software suppliers may process personal data on our behalf and we have contracts in place with such companies to ensure such personal data is handled and protected in line with data protection laws;

    (b) analytics and search engine providers that assist us in the improvement and optimisation of our website;

    (c) credit reference agencies for the purpose of assessing our customer and supplier’s credit scores where this is a condition of us entering into a contract with you.

    3.2 We will also disclose your personal information to third parties in the following circumstances:

    (a) If we sell or buy any business or assets, in which case we may need to disclose certain personal data to the prospective seller or buyer of such business or assets.

    (b) If all or most of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.

    (c) If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce any legal agreement we have with you; or to protect our rights or property, or the safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

    4. Where do we store your personal data?

    We will always try to ensure that your personal data is processed within the UK and/or European Economic Area. In some circumstances this will not be possible. In circumstances where it is necessary for us to transfer your personal outside the UK and/or European Economic Area, we will only transfer such personal data to third parties where we have carried out due diligence on such third parties to ensure they will protect your personal data using similar standards and safeguards as we have. We will also have contractual provisions in place with such third parties to ensure your personal data is protected. Such contractual provisions will be based on the standard contractual clauses approved by the European Data Protection Board and Information Commissioner’s Office for the transfer of data outside the EEA and UK or such other appropriate standards as are required from time to time. You consent to the transfer of your personal data outside of the UK and/or EEA, as long as we comply with these requirements.

    Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

    Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, and we will maintain appropriate technical and organisation measures to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

    5. Storage and deletion of personal data

    (a) We will only retain your personal information for as long as necessary to fulfil the purposes for which we collected it which will include satisfying any legal, accounting, or reporting requirements. Any personal data that we process will be deleted from our systems once we have completed the purpose for which we were processing the personal data. In some cases, the purpose for which we are processing your personal data will last for a considerable period (for example, if you are a long term customer of ours, we will need to store your data until our relationship with you comes to an end).

    (b) To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. We will take into consideration a number of factors such as your relationship with us, your engagement with us, and the fulfilment of contracts we have with you.

    (c) We may need to retain your personal data where this is necessary to comply with our legal or regulatory obligations, or to protect the vital interest or the vital interests of another natural person.

    6. Data security

    We have appropriate security measures in place to prevent personal information from being accidentally lost or from being used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
    We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

    7. Your rights

    7.1 Under data protection laws you have the following fundamental rights:

    (a) The right to access the personal data we hold about you;

    (b) The right to have your personal data corrected if there are errors or inaccuracies in it, or your personal data is incomplete;

    (c) The right to restrict the processing we carry out in relation to your personal data;

    (d) The right to object to the processing we carry out in relation to your personal data;

    (e) The right to have the personal data we hold about you provided to you in a useable format;

    (f) The right to complain to a supervisory authority (in the UK this is the Information Commissioner’s Office) about how and/or why we are processing your personal data;

    (g) The right to tell us you no longer consent to us processing your personal data (also known as the right to be forgotten).

    (h) The right to be informed about any automated decisions making and/or profiling we carry out in relation to you.

    7.2 You can ask us to provide you with details of any personal data we hold about you. You do not have to pay us a fee to access your personal data unless we believe your access request is unfounded, repetitive or excessive. In this case we may charge you a reasonable fee to access your personal data or we may decide not to comply with your request. We will notify you if this is the case. We will require you to provide appropriate evidence of your identity before we respond to your request. Typically this identification evidence will be a photocopy of your passport or photo driving licence, which a solicitor or bank has certified as being a true copy of the original and a copy of a recent utility bill detailing your current address.

    7.3 Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

    7.4 If you think that any of the data we hold about you is incorrect or inaccurate, you can contact us to correct such data. Please contact us at for these purposes.

    8. Changes to our privacy policy

    Any changes we make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.


    9. Information about us

    This privacy policy relates to Datel Protex Systems Limited a limited company registered in England under company number 02889172, whose registered address is Cinnamon Park, Warrington, WA2 0XP.

    Our data protection officer can be contacted at


    10. Any questions?

    Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:
    Datel Protex Systems Limited
    Data Protection
    Cinnamon Park
    WA2 0XP
    Phone: 01925 849000