‘We needed a system that could support a matrix set-up, our old IT system was product code based and we felt that in order for our systems to be integrated from buying to our customer service desks we needed a more sophisticated solution. The system managed our accounts, sales ordering, but all purchasing and off- shore stock movements were managed by spreadsheets with updates being posted to an intranet system for sales teams to view. This resulted in inaccurate and out-of-date informationbeing provided. We needed to move forward, we pride ourselves on being customer focused and in our brand business customer service is vital.’
Streamlining of the demand / planning process
Integration of the business process from start to finish
Visibility of information across the sourcing process
John Deverill, Managing Director describes,
‘We design and develop products in the UK and source anywhere in the world where we can guarantee high quality products at competitive prices. We have supplier partnerships in the Far East, Turkey, Estonia, Japan etc. Our business has changed from being a manufacturing focused business to being a customer focused brand business. It was this change that was the turning point in our need for a new IT solution.’
When Gill approached Datel it was operating an out-of-date generic system that the company had purchased many years before. The system in use had reached the end of its support life from the existing supplier providing Gill the opportunity to review their business system requirements and search for a new solution. Gill knew of Datel in the market and approached Datel outlining their requirements, as the company needed a stable, secure and flexible solution that could evolve with the company providing functionality to fit and enhance its business processes. Along with these requirements the business system needed to be up and running in less than four months.
Datel implemented the Protex Enterprise Resource Planning (ERP) solution covering raw material management, costing, source purchasing, distribution, inventory control, finished goods, critical path management and financials. The Protex ERP solusion is used across the company incorporating users from, sales, planning, warehouse, finance and senior management.