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Q & A

Contact us

Contact us

t: +44 (0)1925 849000 e: protex.marketing@datelgroup.com

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How can I be sure I select the best business solution?

Our entire approach is designed to support you in your selection. We take the time to understand and clarify your company objectives and build and refine a business solution that will meet your needs. Specifically configured demonstrations of the proposed solution(s) are presented to your key decision makers to ensure that the ERP system is the right fit for your business.

To discuss your business requirements contact us today on 01925 849000 and ask to speak to Protex

How do you capture our company's full requirements for an ERP system ?

When you are discussing the requirements of your new ERP system our Business Consultants will conduct a structured Analysis of Business Requirements (ABR) exercise.  Through consultation with your business managers, a comprehensive requirements document is then put together and agreed by both parties.

To discuss your business requirements contact us today on 01925 849000 and ask to speak to Protex

What about bespoke software requirements?

If you have specific bespoke requirements one of our trained business analysts will meet with your relevant business managers to fully understand your needs. Often bespoke requirements can be resolved through adapting the Protex system as standard configuration. If bespoke work is required a detailed Terms of Reference (TOR) document will be produced with the estimated days, a fixed price and delivery time scale.

To discuss your business requirements contact us today on 01925 849000 and ask to speak to Protex

What about my existing business data?

The business data that your company has built up over time can be migrated into your new Protex system but must be considered carefully. Datel conduct Data Migration workshops to ascertain the quality, cleanliness and volume of data to be transferred into the Protex system and offer our advice and guidance to assist.

What about the quality of the business data?

We have standard import routines to load data in to your new Protex system, this will not change the quality of the business data however the customer must spend time structuring and cleaning the data prior to import.

Can I keep my current coding structure?

The simple answer is likely to be yes, but normally customers derive tremendous benefits by taking full advantage of the extensive coding options of the new software.

How is the implementation managed?

We have a proven pragmatic approach to project management that is embodied in our ISO9000 approved quality management system. The methodology centres around two key documents, the Project Plan and the Project Issues List. Our experienced project managers will guide the Protex system implementation using these documents to ensure your ERP system is delivered on time and budget.

To discuss your business requirements contact us today on 01925 849000 and ask to speak to Protex

What are the biggest influences on success or failure of implementing ERP software?

People. You have people who understand your business. We have people who understand how to make software work in your business. Working together and to a project plan will deliver, but the relevant resources must be made available and applied as agreed. Senior management must be committed to the project to make this happen.

To discuss your business requirements contact us today on 01925 849000 and ask to speak to Protex

How stressful is 'going live' on a new Protex system?

Yes, this can be daunting, but again it is about planning. The project plan will ensure all relevant staff have received training, trial runs for data transfer have been successful and everything is ready for ‘Go Live’. Datel will supply on-site assistance to “hand hold” your staff, giving them confidence and practical assistance. Once your system is ‘Live’ Datel’s Support Team will be on hand to support your system.

To discuss your business requirements contact us today on 01925 849000 and ask to speak to Protex

How will the ERP system be developed in the future?

Our success has been built on extending the scope and depth of the Protex software solution we provide to our customers. As your business changes and grows your Account Manager will be able to advise the best way to move forward with your Protex system.

To discuss your business requirements contact us today on 01925 849000 and ask to speak to Protex

What if things go wrong with my new ERP system?

At Datel we pride ourselves in achieving the highest level of customer service possible. We believe the best way to achieve a happy customer is to be honest and open when challenges do occur. We have a wealth of experience in our project management team, and if escalation is needed we have procedures set in place to ensure that Datel will work with you to resolve any issues with your Protex system as soon as possible.

To discuss your business requirements contact us today on 01925 849000 and ask to speak to Protex

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